VDI Managed Services
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What’s Included in VDI Managed Services?

Virtual Desktop Infrastructure (VDI) refers to the process of running a desktop operating system inside a virtual desktop that lives on a server in your data center. This desktop is created by taking a single server and slicing it into multiple desktop computers that share the same resources. 

SōtirIS VDI Managed Services is a solution that eliminates the need for a client to employ VDI expertise. We provide the necessary hardware, software, and expertise to complete a successful VDI implementation in YOUR data center. VDI or virtual desktops should be part of an overall Information Technology (IT) strategy.

Successful VDI Implementations

VDI has reached the tipping point; the technology is mature and the underlying networking, compute, storage, and virtualization components are more reliable and offer better performance than ever. High-density servers and virtual storage area networking offer dramatically improved input/output operations per second, but it takes a unique set of skills and experience to put all the right pieces in place and build the VDI solution correctly.

Each VDI solution has to be custom-built to suit the specific needs of the organization. While this seems obvious, it’s amazing how many sub-standard installations are actually off-the-shelf products tied together with a sprinkling of integration. So, beware of proposals (hosted or on-premises) that advocate such practice, as they’re unlikely to deliver the results you want.

Usage-Based on Software Billing

Depending on the software ownership method chosen, you could pay for only VDI software licenses used per month. With the SōtirIS VDI software subscription, you’ll receive a monthly invoice in arrears that will indicate the number of users from the previous month. The SōtirIS monthly VDI software subscription prevents the need to “over purchase” and maintain software licensing to cover incidental scalability concerns.



IT staffing is famous for high turnover. SōtirIS VDI Managed Services provides a stable and consistent support infrastructure. The primary reason for organizations not adopting VDI is the lack of internal VDI expertise and the real concern of turnover at the VDI administrator position. SōtirIS maintains an ample staff of VDI experts that eliminates these concerns.


You can reduce or eliminate the hardware refresh cycle that your company experiences every year and use extended life devices with the SōtirIS VDI Managed Services solution, with no reduction in capability and little or no maintenance required. You are trading a large capital expenditure for smaller monthly recurring charges in addition to improving your tax liability. There are no surprises, like servers that fail and need to be replaced or desktops that break and need to be fixed. Your costs are consistent and fixed each month.


The ability of end-users to access their applications and data from any location via their virtual desktop during a disaster drastically reduces the recovery time objective (RT0) and the costs related to reconnecting physical end-user devices. SōtirIS VDI Managed Services allows your company’s IT staff to focus on replicating data and infrastructure for DR purposes instead of contending with the time-consuming effort to plan for reconnecting physical end-user devices.


VDI will improve the way your staff collaborates with each other and with outside consultants. By centralizing your data, you are moving your people to the data and not moving the data to the people, from a single location hosting all your data. You can also connect outside third-party users to your VDI environment, enabling 100% real-time and safe collaboration between multiple firms working on the same project.


The recent explosion in mobile devices and bring-your-own-device (BYOD) programs also fuels VDI deployment. VDI offers an easy, secure way for employees to continue working on the same Windows desktop, applications, and files as they move from desktop to notebook to tablet to smartphone. 

Why Companies Choose SōtirIS

Increased Security

Implementing VDI for your organization provides increased security, as all of your desktops are in a single zone of control. A stolen laptop or tablet is not a problem if your data is securely housed in your data center.

Flexible Platform

VDI Managed Services can be implemented on your hardware and use your software licenses, or SōtirIS can provide the VDI hardware and software. SōtirIS will support any combination of hardware and software ownership and will consult with your IT staff to determine the best and most cost-effective configuration.

Lower Startup Costs

To build and maintain your own VDI environment requires a big upfront expenditure. Subscribing to the SōtirIS VDI Managed Services solution eliminates that big cost and gets you up and running quickly. Our experienced engineers know what to expect and what is needed to make your transition to the SōtirIS VDI Managed Services smooth.

Additional Benefits

Rapid Deployment and Low Impact

SotirIS will deliver a VDI environment in your data center in a fraction of the time that an internal IT staff would take to implement VDI. Your end-users will not be interrupted or experience any downtime during deployment. Virtual Desktops can be built and staged for delivery to end-users over time to further reduce the impact to end-user production.

End-User Help Desk

The SotirIS Solution Center provides help desk services to VDI Managed Services clients’ end-users Monday through Friday from 7:00 AM to 7:00 PM. Help Desk service outside of these hours is provided on a call back basis. SōtirIS client service agents are equipped to assist your end users with launching and operating their Virtual Desktops, as well as assisting with many off the shelf applications. Our agents utilize secure remote control utility software to efficiently assist end-users.

Maintenance and Administration

Like any other technology, VDI requires timely preventative maintenance. SotirIS consultants provide proactive installation of patches, fixes, updates, and upgrades and corrections to any issues that arise. Your IT staff will have access to the VDI environment to make simple changes for end-users and in case the need for physical access to the hardware is required.

VDI Managed Services vs. Cloud Hosted

The SotirIS VDI Managed Services solution is provided in your data center. We can provide the VDI hardware and software or we can utilize the investments you may have already made or a hybrid approach of a combination of SōtirIS and client-owned hardware and software can be deployed. SotirIS is a cloud hosting provider for small and medium organizations. SōtirISCloud hosting clients’ applications and data reside in the SōtirIS data center remote from the client’s location.

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