Bridging the gap between your business’ pain point and the solution needed.
Custom Application Development
Top-Rated Custom Application Development
SōtirIS has a team of experienced, professional, and personable developers that can work with your organization to design and create a custom developed solution to match your organization’s unique business requirements. SōtirIS will meet with key members of your organization and work to understand your business processes, break down your business data and work to develop a highly flexible and customized solution to match your business needs.
.NET APPLICATION DEVELOPMENT
Rapidly changing business requirements, a mobile workforce, company acquisitions, unmanaged business intelligence—these are just a few of the challenges organizations of any size face. Can your current line-of-business applications adjust to your organization’s needs?
SōtirIS works with organizations of all sizes, to understand their unique business processes, and comprehend the systems in place by conducting a preliminary assessment. SōtirIS then uses that information to design a system from the ground up, that is tailored to fit the needs of your organization. With checkpoints along the way, your group can review progress and provide input throughout the process so that your organization is truly productive and efficient.
SōtirIS utilizes the latest technologies, best practices, and enterprise-level solutions to provide a stable and reliable .net application.
DATABASE MANAGEMENT
Proper Database Management can save a tremendous amount of time and money. It’s often referred to as Business Intelligence or Knowledge Management.
Organizations struggle with the ability to present important data to decision-makers in a useful and easy-to-use fashion. Either the data exists, but is difficult to find and display, or in some cases, the organization lacks the ability to properly collect the critical information in the first place. Information vital to the operation is lost, as it is saved in numerous disconnected repositories. Some users save the input on their local machines, critical contacts are maintained only in email address books, file shares grow out of control and lose their original organization, and notes are written down never to be shared.
SōtirIS will work with your group to identify what information needs to be maintained. We will assist in determining which tool(s) or program(s) are best to gather and store the data. Then with input from your staff, we will determine the most efficient ways for your users to report against the data and present it in a useful, easy-to-use format.
DATA MIGRATION
Data Migration can sometimes be the most difficult and time-consuming task related to moving your data from one system to another. Your existing good data is vital to your business. Likewise, any existing inaccurate data is a hindrance and should be mitigated before it is moved to a new system.
A migration from one system to another must be thoroughly planned and designed to ensure that valuable information isn’t lost, and that unneeded or inaccurate information isn’t transferred to the new system. We’ll work with you to determine the proper strategy for the extraction, cleansing, copying, and placement of the data in the new system. With the right migration design and use of the appropriate tools, data migration can be accurate and dependable. SōtirIS has a proven track record and extensive experience with migrating data from systems like Access, AS400, Excel, and other existing SQL databases into Microsoft SQL Server.
APPLICATION UNIFICATION
Our experience across many organizations has taught us that almost every environment has critical data spread over many locations, repositories, applications and even address books. This commonly occurs when one user maintains the data, information, and contacts vital to completing their everyday tasks—but no one else understands where the data resides or how to get to it easily and efficiently. Multiply this disorganized situation by many users and your organization finds itself with critical data scattered in a multitude of areas. It’s easy to see how much time, effort, and money gets wasted just trying to access the information needed to be productive.
Our skilled developers can work with your staff to identify all of the places data and critical information are hiding within your organization. We can design a solution to unify this information and put it into an efficient, user-friendly application.-to-use format.
REPORTING & DASHBOARDS
Decision-makers in your organization need to have access to important data in order to make wise business choices. In most cases, the data they need exists within your organization, but it’s hard to find and even harder to report upon in a useful manner. Reports and corporate dashboards can provide real-time data quickly and efficiently, and make viewing consolidated or supporting information simple. Dashboards have the ability to show various critical information, in one easily read and understood portal. SōtirIS utilizes a variety of methods and tools to provide users with reports and dashboards containing accurate information, quickly and easily.
Our Experience with Custom Application Development
SōtirIS has several decades of development experience on staff, and have created custom solutions for clients all across Pennsylvania. SōtirIS developers are experienced in:
- .Net application development
- Database management
- Data migration
- Application unification
- Reporting/dashboards
Why Choose SōtirIS for Application Development?
An Experienced Development Team
We bring several decades of experience to the table.
Making Your Application Fit to Your Needs
Our client-centric approach puts your company’s needs at the center of the project.
Convenient & Immediate Reporting
Get the immediate insight you need on your business intelligence systems.
Microsoft Dynamics
SōtirIS Microsoft Dynamics 365 Consulting Practice
The consultants and developers at SōtirIS Information Strategies provide the trusted advisor role in designing, developing, and deploying an effective Microsoft Dynamics 365 platform. Our team will work closely with your team to develop an efficient deployment project that does not hinder your end-users’ day-to-day operations.
The ultimate goal of Dynamics 365 is to centralize as many data silos into a single database and user interface. We will assist your stakeholders to determine the data silos that make business sense to migrate to Dynamics 365. Our seasoned professionals will coach your organization through the design, development, customization, migration, training, and deployment steps.
Not all datasets should be migrated to Dynamics 365 (accounting for an example). Our developers have the tools and expertise to build real-time integrations with other business applications. Integration with other applications provides a conduit for adding data to Dynamics 365 that is generally stored in other applications.
Microsoft Dynamics 365 is designed to easily adapt to changing demands, leveraging customer and company data to deliver intent driven outcomes with:
Self-Service
Make it easy for customers to solve issues on their own with a branded online support portal.
Agent Enablement
Empower agents with a single, unified experience to deliver fast, amazing customer service from desktop or mobile devices.
Field Service
Deliver world-class, intelligent customer experiences in the field while maximizing efficiency and minimizing costs.
Knowledge
Easily connect the right person with the right knowledge at the right time to answer service needs.
Service Intelligence
Identify trends, anticipate opportunities, and gain powerful insights into customer behavior and agent productivity.
Why Businesses Choose SōtirIS
Marketing
Putting data to work will help you build the lifetime value of customers.
Sales
In most cases, salespeople no longer operate individually.
Customer Service
In the customer-driven economy, only the companies that can deliver great experiences are likely to survive.
Marketing
Putting data to work will help you build the lifetime value of customers. By combining all the information about each customer in Microsoft Dynamics 365, you can identify untapped potential. With complete data, you can automatically and regularly deliver personalized information about the other products and services that your business can supply.
Engaging with your customers today cannot be one-size-fits-all. You need to understand your customer, their interests, and needs. Intelligent customer engagement enables your business to build customer trust and loyalty while enabling your sales, service, and marketing professionals to be as productive as possible.
With Microsoft Dynamics 365, you can better serve your current customers—and win new ones—with a complete view of your customers’ history and expectations of what they may need next. By combining data from both internal and external sources, like social sites, you can build deeper insights into your customers’ needs and recommend additional purchases.
Microsoft Dynamics 365 makes it easier to follow through with customers with Microsoft Office 365 and Yammer. Employees can go to one place for all their tasks, like viewing customer history, researching companies, finding social connections, communicating with prospects, reviewing sales insights, and creating sales proposals.
Sales
In most cases, salespeople no longer operate individually. Since buyers expect solutions to bridge sales, operations, and service, salespeople depend on the entire organization for their success. They need the experts of the organization to provide the full story to customers.
Sales organizations need the right collaboration and communication tools to stay connected with the rest of the business. Through Microsoft Dynamics 365, communication and collaboration is a snap, including through mobile devices.
With Microsoft Teams, salespeople have a simple way to interact with colleagues, partners, and contacts-right through CRM. Salespeople can quickly find subject matter experts or decision-makers and include them in meetings to answer questions and get deals closed. Users see presence icons within Microsoft Dynamics 365 and can initiate an interaction with a single click.
Customer Service
In the customer-driven economy, only the companies that can deliver great experiences are likely to survive. To meet customer expectations, your organization needs to provide personalized and consistent engagement across all channels.
Flexible Development Platform
Microsoft Dynamics 365 is built upon a framework known as xRM. Simply put, xRM is a strategic approach to building a unified system that connects all aspects of a business together. This framework makes Dynamics 365 extremely flexible and allows the software to be customized to meet your dynamic business needs.
You can provide intuitive access to the right information, resources, and complete customer context through a single view. Access to every source of information they need across diverse environments means employees can provide an efficient, personalized customer experience. Empower customers and employees with unified knowledge to provide a single source of truth.
Every size business today is collecting more and more data. When that data is organized and focused to serve the customer, it also improves productivity. Employees go one place to find the answers they need—no matter where their work takes them.
Harnessing the Power of Data at Your Business
Microsoft Dynamics 365 puts the power of data in your employees’ hands to build customer relationships. With familiar tools, integrated communication, and connected resources, you can also make a leap in productivity.
Automated workflows support efficient processes that coordinate activities across sales, service,
marketing, and other teams. By replacing manual processes with workflow, employees can reduce administrative tasks, minimize paperwork, errors, delays, and wasted time to build the efficiency and effectiveness of staff.
With Microsoft Dynamics 365, employees do not have to use a different document management solution to find what they need to work collaboratively. Workflow connects employees and drives actions through the tools you use every day, like Office and Outlook to send emails, schedule activities, request approvals, and automate a variety of other processes.
Driving consistent processes across the company can be challenging—and in today’s regulated world, consistency is critical to compliance. Working with checklists and paper documents does not provide the guidance or audit trail that supports stringent regulations.
Through Microsoft Dynamics 365, you can help ensure that people enter data consistently and follow the same steps every time they perform a function or task. Using automated workflows, dashboards, and analytical tools, you can simplify and streamline key tasks.
Microsoft Dynamics 365 enables companies to market smarter, sell effectively, and provide excellent customer service throughout the customer lifecycle. Dynamics 365 is the most flexible and cost-effective solution you can buy.
Collaboration and Communication Strategies
You’ve seen the impact high-performing teams can have in business. But what if they could achieve even more? What if they had the space to be more creative, to share ideas instantly and easily across geographies and generations while staying in sync with each other?
In a world where collaboration is how work gets done, teams need workspaces and tools they are comfortable using. And it’s up to business leaders to make it easy for them to get both.
There has never been a wider spectrum of workstyles. There are more working millennials than ever before, remote working is commonplace, and the tools used to get work done have expanded far beyond email and phones. Teams are composed of people inside and outside traditional IT barriers, such as firewalls. They are spread across timezones and composed of a changing cast of characters.
As a business leader, you need to make sure your organization provides collaboration tools that suit different personalities, skillsets, and needs. Because what works for one person or team may not work for another. You also need to accommodate the diverse work styles of the multiple generations now in the workforce. Millennials have been using chat and social media their whole lives and want the same engaging, real-time experiences at work. Other generations favor the traditional voice, email, and document-based apps.
All tools need to interoperate seamlessly, because everyone expects the fluid digital experiences they are used to from their day-to-day lives as consumers.
So, what’s the right technology solution for modern collaboration and teamwork? It must be flexible enough to meet all your teams’ communication needs, become a single hub for teamwork, be customizable, and stay secure.
Microsoft Teams
Microsoft Teams, the hub for teamwork in Microsoft 365, makes it simple for teams to communicate in real-time, make fast decisions, and share content in an open and transparent way. Teams cuts across organizational boundaries by allowing private chats, group chats, or team conversations that are visible to the entire team.
Work that traditionally required an in-person meeting happens right in the hub—through chat, calls, smaller group video conferences, and shared files—faster than before, from virtually anywhere, and even with guests outside your organization. This allows your teams to be more connected and enables individuals to manage a greater flow of information.
SōtirIS Information Strategies Microsoft Teams Consulting Practice
Microsoft Teams is the core collaboration and communications platform delivered by SōtirIS Information Strategies. Our Teams consultants follow best practices for deploying a user-friendly and secure business tool for your end-users.
Microsoft Teams has an underlying administration and management platform that allows for the creation of a well-developed governance framework for deploying Microsoft Teams. Developing a design for governance and security is imperative to make Microsoft Teams the great collaboration and communication tool that will make your organization a team of efficient and productive users.
A well-designed Microsoft Teams platform requires expertise in governance and security. This platform must be user-friendly, but also include the security settings necessary to prevent improper access and data loss to outside parties.
Why Businesses Choose SōtirIS
Collaboration
The SōtirIS approach to designing and implementing Microsoft Teams is a collaboration between our trusted advisors and your organization’s stakeholders.
Project Management
Our project management team will oversee the successful completion of the project plan and provide documentation that outlines the Microsoft Teams platform as completed.
Plan Development
Our consultants will work with stakeholders to develop a project plan that includes designing governance and security; building the initial platform; developing training materials in multiple formats; performing an incremental deployment to groups of end-users; and delivering end-user training in multiple mediums.
If you’ve already deployed Microsoft Teams without following best practices for governance and security, our Microsoft Teams consultants can help regain control of your environment. Many organizations, large and small, have begun to use Microsoft Teams in an unstructured fashion (i.e., opened the floodgates). Do you remember Exchange/Outlook Public Folders? The historic issues with Public Folders:
- Un-structured design
- Everybody can create folders
- Contains a ton of duplicate files and folders
- Difficult to navigate
- Impossible to find information quickly
Most organizations removed access to Public Folders from end-users when they moved to Microsoft Office 365 because of the inherent nature of an unstructured design.
Will your MS Teams environment become the same disaster that was Public Folders? It’s very possible to become the same “mess” without proper planning and design.
